STANDARD RETURNS POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will replace it, or credit your account, subject to the below terms. This Policy applies to all products bought from Premium Gear Zimbabwe.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:
● Package your products safely and securely for protection during transit.
● Clearly mark your return reference number on the outside of the parcel.
● Include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
1) Unwanted Products
You can return an unwanted product to us within 30 days provided:
● It is undamaged and unused with the original labels and stickers still attached to it.
● it is not one of the products listed below:
Changed your mind
Where you have changed your mind and would like a credit for a product, you can return it provided the product is not:
● A beauty product or fragrance which has been used.
● Lingerie, Swimwear, Bodysuit, Underwear or Jewellery for piercings, which for hygienic and public health reasons may not be returned.
● A product which has been personalised for you or made to your specifications.
Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
Want to exchange
Fashion and sportswear products can be exchanged for a different size or colour variation, provided that such variation is available. If such variation is not available, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
We are entitled to inspect the product to validate your return. Please refer to our Help Centre for some advice on making sure that your product is returnable under this section.
Not what you ordered
If we accidentally deliver the wrong product to you, or if the product is not as described on the website, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
2) Products damaged on delivery
Should a product be damaged at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the Website.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will replace the product as soon as possible or credit your account with the purchase price of the product (or refund you if that is your preference).
3) Defective products
We do our best to ensure that the products we deliver to you are of a high quality and have no defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return:
● Damage arising from unauthorised alterations to the product.
● Where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you.